1. How do I know whether a product is available or not? We have filtered so the homepage will show available products only. Sold-out products will be hidden and cannot be ordered.
2. When are you releasing new products? We are continuously expanding our offering and will give you more offers as soon as possible.
1. Where is your showroom address? Our showroom is located on 1301 Folsom Street, San Francisco, CA
2. Where is your warehouse location? We have warehouse in San Fransisco (USA),
Dallas (Texas), Crawley (UK)
1. What Payment Method is available? At the moment, we provide payment through credit card, affirm, amazon pay, PayPal, and ApplePay. We constantly improving our payment method so we can have a wider range of selection.
1. What kind of delivery service(s) are available at SOHNNE? We work with DHL, Fedex, and UPS to deliver our products to your home. The delivery service will be assigned automatically when you checkout.
2. Which countries are available for shipping? We are currently able to ship to most countries all over the world (a detailed list of countries is available on each product's description).
3. How much is the shipping cost for my country? All shipping costs are free to all countries.
4. How long until I receive my order? Orders will ship within 3-5 business days of processing payment unless noted at the time order is placed or you receive an email notice that an item in your order has been delayed.
1. How can I cancel my order? If the order hasn't been shipped then you can cancel your order and we will process the refund. Please note that the sale and gift card that has been used might not be available by the time of your next purchase. You can send an email to support@sohnne.com to process your cancellation.
1. Can I return my accepted order? To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and photo/video proof of the product.
2. How do I return the product? To start a return, you can contact us at support@sohnne.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
3. What should I do if my product is damaged? Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and find the solution.
4. How can I get a refund? We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
5. Is there any cost for the return shipping fee? Sohnne doesn't cover return shipping fee for all products. Please ask us at support@sohnne.com for more information