Hey we get it's hard to trust a product which sounds too good to be true. That's why we're proud to offer our 90 day money-back guarantee!

How to claim your money back:

1. It is necessary to trial your product for at least 70 Days from date of delivery, but for no more than 90 days.

2. If you are not completely satisfied by the performance of your Koizuma product, email a customer care representative at support@koizuma.com or fill this form We reserve the right to refuse any unauthorized returns.

3. Once approved, return our Handset (in its original packaging) via a trackable mail service to the address provided by our customer care representative.

4. Incomplete, indecipherable or illegible claims will be deemed invalid.

Real postage costs for the sending and return of the product are the full responsibility of the Claimant and will not be refunded.

5. Once returned, your product purchase price will be refunded to you. Refunds will be processed in their original form of payment only. Please allow up to 30 days for your credit card company to process your credit. 

If your item arrives damaged or is malfunctioning. We offer a 1 year warranty for all products: 

Email us at support@koizuma.com for more details.