Returns and Exchanges

RETURNS AND EXCHANGE

30-Day Satisfaction Guarantee

Your space should feel perfect, so we offer a 30-day return policy on all our orders. If you decide your piece isn’t quite right, we’re here to help. You can initiate a return or exchange up to 30 days from the date of delivery.

Note: To protect everyone’s health and safety during this time, our current shipping and delivery services have been adjusted and your return or exchange pick-up may be impacted as a result.


Free Exchanges

You can exchange any product in your order up to 30 days after delivery. Shipping on your first exchange for any item is free of charge. If you decide to exchange that item again (i.e. more than once) you will be responsible for any forward and return shipping fees.

Please note: All exchanges must be made with the original Article packaging. If you don't have the original packaging on hand, there is an additional $50 per item repackaging fee.

Our team will work with you to coordinate a day and time that works to simultaneously drop off your new item and pick up your exchange. If the item you are exchanging for costs less than the original item, we’ll refund the difference to your credit card. If the new item costs more, we will charge the difference while setting up the exchange

We're unable to offer free exchanges outside our standard service area, but please get in touch with us and we’ll be happy to provide a shipping estimate.


Returns

If you decide your piece isn’t quite right, you have up to 30 days from the date of delivery to return your item(s). Our team is here to help.

You can return your Article product for any reason — even if you just change your mind. To ensure a successful return, please make sure that your piece is in as-new condition, and that you have the original packaging on hand. Returns made inside our standard service area will incur a $49 return shipping fee - for some smaller items a $19 return shipping fee will apply. Returns outside our standard service area are subject to a return fee in the same amount as the forward shipping fee.

Please note: All returns and exchanges must be made with the original Article packaging. If you do not have the original packaging on hand, there is an additional $50 per item repackaging fee.

Once the item is back at our warehouse it will be inspected by our team. Provided it is in as-new condition, we will issue a refund less 1) repackaging fees (if applicable) and 2) outbound and return shipping fees.


Warranty

Sometimes the universe conspires against us. In the unlikely event your piece arrives to you in less than perfect condition, please get in touch. To help us assess the issue, please send photographs of the product from various angles and distances. If you still have the boxes, please send along some photos as well if there’s a chance the product was damaged during transport. If the issue cannot be documented with photos, short videos are also welcome.

Our manufacturer’s warranty covers defects in materials and workmanship for one year from the products’ date of delivery. If you experience issues with your Article piece, please let our team know. We will organize replacement parts, repair, and in necessary cases, a complete replacement.

Please note that our warranties are non-transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will not be covered by the Article warranty.


Custom Orders

We’re committed to designing beautiful modern furniture that complements a variety of decor styles and tastes using the highest quality materials and fabrics. As such, we’re unable to customize our products or provide additional colorways than those offered.

Let us know if we can help you find what you’re looking for, or if you have any questions about color, styling, or decor.


Damage After Delivery

Our manufacturer’s warranty covers faults in materials and workmanship. We understand that accidents happen and while instances of damage in the home are not covered under our warranty, we’re always happy to provide cleaning, care, and repair advice when possible.

Contact us for more details regarding purchasing parts for your pieces.

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1. How do I know whether a product is available or not? We have filtered so the homepage will show available products only. Sold-out products will be hidden and cannot be ordered.

2. When are you releasing new products? We are continuously expanding our offering and will give you more offers as soon as possible.

1. Where is your showroom address? Our showroom is located on 1301 Folsom Street, San Francisco, CA


2. Where is your warehouse location? We have warehouse in San Fransisco (USA),
Dallas (Texas), Crawley (UK)

1. What Payment Method is available? At the moment, we provide payment through credit card, affirm, amazon pay, PayPal, and ApplePay. We constantly improving our payment method so we can have a wider range of selection.

1. What kind of delivery service(s) are available at SOHNNE? We work with DHL, Fedex, and UPS to deliver our products to your home. The delivery service will be assigned automatically when you checkout.

2. Which countries are available for shipping? We are currently able to ship to most countries all over the world (a detailed list of countries is available on each product's description).

3. How much is the shipping cost for my country? All shipping costs are free to all countries.

4. How long until I receive my order? Orders will ship within 3-5 business days of processing payment unless noted at the time order is placed or you receive an email notice that an item in your order has been delayed. 

1. How can I cancel my order? If the order hasn't been shipped then you can cancel your order and we will process the refund. Please note that the sale and gift card that has been used might not be available by the time of your next purchase. You can send an email to support@sohnne.com to process your cancellation.

1. Can I return my accepted order? To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and photo/video proof of the product.

2. How do I return the product? To start a return, you can contact us at support@sohnne.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. What should I do if my product is damaged? Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and find the solution.

4. How can I get a refund? We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

5. Is there any cost for the return shipping fee? Sohnne doesn't cover return shipping fee for all products. Please ask us at support@sohnne.com for more information